How Chatbots Can Change the Future of Customer Service
Many businesses depend on chatbots to provide customers with quick answers to their problems and automate sales and marketing tasks. In fact, according to CNBC, due to its massive volumes of human interactions, chatbots are expected to handle 75–90% of their queries by 2022.
And it’s all because of these chatbots’ benefits.
1. Quick solution
Instead of waiting for a customer service representative for help, chatbots provide a quick solution to their queries. Chatbots are connected to a knowledge base like FAQ section, blog or tutorial, and direct visitors to this knowledge resource.
They help resolve the most basic questions while the customer service rep takes care of more complex issues.
2. All-year-round support for students
Chatbots are available all year round for students to start conversations that are continued with others or health professionals. Bots also provide coursework, tutorial guidance, and personal and social advice to students. It helps boost their customer experience and grade while saving the staff and faculty time.
3. Handy resource for the one-person army
Bots are handy to one-person personal trainers, financial advisors, and health/wellness coaches.
Life coaching bots have calm, encouraging, and authoritarian personality. It’s because AI chat developers craft them based on inputs from keynote speakers, mentors, and psychologists who motivate every day.
They provide customers with advice and encouragement all day long. Most of these customers have apps to reach their goals, and chatbots play a significant role here.
The app helps customers reach goals via their backend service. In addition, it considers seasonal trends and personal circumstances to render positive and practical advice to customers.
It sees how people come along and use AI analysis to decide on the customers’ progress. They then accordingly dial back to an achievable goal or offer encouragement and boost them to push themselves. In short, chatbots work as a constant companion providing valuable feedback.
It’s a great added feature for current apps that make people flog themselves mentally or physically to reach their goals.
4. Linked to other services
Chatbots offering financial advice increases the customer experience.
These bots access the customers’ bank information to save money in the long term.
This is a susceptible feature.
That’s why AI developers use bank-level encryption and security features to ensure no one can extract cash from accounts.
5. The ever-present entity in lives
Thanks to text-to-speech and advanced translation tools, chatbots will soon be available across smart speakers and cars and talk to multi-lingual customers worldwide.
0f course, some tweaking may be needed to ensure the bots say the right things at the time. However, with digital services combining to provide an overall customer view, chatbots will be everywhere. They will soon know when to help with advice and when to stay in the background.
AI Multiple says, “75–90% of queries are projected to be handled by bots by 2022.”
With this power, it’s no wonder chatbots are predicted to dominate customer representatives in the future. Moreover, its personal, mental and financial help renders it a lucrative and vital service for any business.
